Account Safety Basics
OTP safety basics: OTP is for your eyes only and should never be shared with anyone—even if they claim to be bank staff.
Learn how to spot scam messages pretending to be BPI, including fake SMS, phishing emails, and scam calls.

Never share your OTP, password, or card details. Verify links and sender details before taking any action.

If you suspect fraud, contact the BPI Contact Center (24/7) and report phishing attempts using official support channels.

Watch for common tricks: refund promises, reward claims, account reactivation links, and requests to 'verify' information.

Protect your account by enabling alerts, reviewing transactions regularly, and using secure devices and networks.
OTP safety basics: OTP is for your eyes only and should never be shared with anyone—even if they claim to be bank staff.
If you accidentally shared an OTP, act quickly: change passwords and report the incident.
Learn how to spot scam messages pretending to be BPI, including fake SMS, phishing emails, and scam calls.